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Frequently Asked Questions
Over the last 31 years, we have been asked almost every question imaginable to do with appliance repairs. We reveal what the most frequently asked questions are.
Q. Is my appliance worth repair?
A. There is no right or wrong answer here until a technician has inspected the machine, it is a bit like the question “How long is a piece of string?”, we don’t know it until we see it. As a general rule of thumb, if the machine is over 10 years old and had multiple repairs it may be worth investing in a new appliance. Whereas if you have had years of trouble free service from your appliance and you like the machine and if it is worth the cost of a service call to have a professional diagnose it.
Q. How much is a service call and what does it cover?
A. A service call covers the cost of one of our licensed technicians to come to your house to repair or diagnose your faulty appliance. The fee includes 15 minutes of labour which in all cases will cover the diagnosis of the machine and in many situations it also includes the repair of minor faults. Our fees will be discussed with you when you speak with our receptionist, if you have a discount code or coupon mention this after we have stated the fees and you will receive a legitimate reduction in charges (We do not inflate our prices to give fictitious discounts).
Q. What if the repair goes over the allotted time?
A. As soon as the appliance is diagnosed you will be notified if the repair is going to exceed the basic call out fee. After the first fifteen minutes, there is a very low charge for 15-minute increments.
Q. Can I save money by bringing the appliance into the workshop?
A. It certainly does if it is a small appliance such as a clothes dryer or microwave oven, you will save around $30 off the price of calling to the house. However with larger appliances such as washing machines and dishwashers it usually better to leave them on the site as some faults can be installation problems. By the time the machines are connected up and tested in our test bay you can save a little money for the effort it has taken. Always notify a staff member before delivering an appliance to the workshop, this ensures someone is there to help you unload it and there is space available for your appliance.
Q. How can I pay?
A. We accept cash and cheque, and for convenience, we have EFTPOS machines at the workshop and with the mobile technicians. If you wish to pay by direct deposit you have to perform the transfer at the completion of the work and provide the technician with the receipt.
Q. What if you can’t fix my appliance?
A. If it is a brand we don’t service you will be notified when booking a service call and we may be able to recommend another repairer. On the rare occasion that we don’t know how to fix your appliance then you will not be charged. If you do not wish to proceed with the diagnosed repairs the service call charge is still applicable.
Q. Does the service call include parts?
A. No. Parts are on top of the service call fee. If you wish to obtain your own parts and need us to fit them for you, you will only be charged for the time taken to fit them.
Q. Do you service my suburb?
A. Visit the service area page to view a map of the Gold Coast suburbs our vehicles visit. Most Northern and central Gold Coast suburbs are covered – From Sanctuary Cove to Broadbeach and West to Nerang and Pacific Pines.
Q. How long do I have to wait for you to come out?
A. The closer you live to the workshop the quicker the response time will be. If you live in our rapid service area, that is the red zone on the service area map, it will be same day or next day. Farther from the workshop, it will be next day to three days depending on booking volumes.
If you wish to book a service call visit our contact page.